Superior Network of Companies Celebrating 50 Years!
Superior Instrument is a Topcon Full Line Survey Dealer!
Home About Us Products Service Rentals Manufacturer List Directions Contact Us
   
  Home
  About Us
  Products
  Service
  Rentals
  Manufacturer List
  Contact Us
  Trade Shows
  Seminars/Training
  Directions
  Request Quote
  Promotions
  Used Equipment
  Discontinued Sale Items
  Product Policies
   
   
  INSTRUMENT POLICIES
   
  Shipping Policy
   
  Our preferred shipping carrier is UPS.
FedEx and Parcel Post are available by request.
   
  C.O.D. shipments will be via UPS only. UPS will not accept cash.
   
  We require a signature for receipt of ALL shipments.
   
  If you would like a tracking number for your order, please provide your E-mail address with the order.
   
   
  Payment Terms
   
  We accept MasterCard, VISA, certified checks, money orders and C.O.D. shipments (see Shipping Policy above for details).
   
 

Net 30 terms are available for pre-approved accounts only and are subject to our standard credit terms.

Click Here to request a Credit Application.

   
   
  Return Policy
 

No returns will be accepted without prior authorization. Any merchandise returned without authorization clearly marked on the outside of the shipping carton will be refused.

Have your receipt and invoice number ready when you call.

Contact our Support Center at 1-860-276-8796 to obtain your Return Authorization (RMA) number and details including mailing address and procedures. RMA numbers are valid for 14 days from date of issuance. We are unable to accept returns without an RMA number.

To receive a refund or credit, your purchase must be returned with shipping and insurance pre-paid, in "as new" condition, in original box and packaging, and with all warranty cards, manuals and accessories. RMA number must be clearly marked on the outside of the shipping carton. Packages received without a RMA number marked on them will be refused. Any variance from these conditions could result in delay or forfeiture of your refund.

Return period for un-opened items for credit or replacement, at our discretion, is 30 days from date of shipping, except as noted below.

Instrument returns (un-opened cartons only) permitted within 14 days from the date of receipt of merchandise, for credit or replacement only, at our discretion, pending inspection.

Instrument cartons that have been opened, and found to be defective, must be reported to us within 10 days of receipt for possible replacement, at our discretion, pending inspection. After 10 days the Instrument may be returned to Superior Instrument or the original manufacturer for repair, call for instructions.

Software is not returnable.

Batteries are NOT returnable for credit or replacement. If a battery is proven to be defective, the original manufacturer's warranty will will be enforced. Warranties vary greatly by manufacturer, ask for details.

ALL returns must include original factory box, original factory packaging (foam plastic wrappings, etc.), all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. Superior Instrument will not accept a return if packaging is not in its original condition, or if the item is not packaged properly for shipping.

All returned merchandise must be in its original and clean condition.
Returns of material that is damaged, scratched, or that shows obvious signs of use will not be accepted, and will be returned.

All returns must include all the factory accessories which come with the item. No returns will be accepted if any of the originally packaged accessories are missing.

Returns must be shipped pre-paid. Superior Instrument will not pay shipping charges for returns. If the item was shipped by Superior Instrument in error, or the item was received defective (not as a result of shipping damage), then Superior Instrument will issue a UPS call tag for return of the item.

If any item arrives damaged due to shipping, immediately contact the carrier, have the shipping (tracking) number ready when you call. Tracking number can be found on the shipping label. If the tracking number is not legible, call Superior Instrument at 1-860-276-8796.

If the carton shows signs of shipping damage, notify the delivery driver PRIOR to accepting the package, make sure the driver makes note of damage. Keep all shipping cartons, the carrier may want to inspect them.

Refunds or credits, if issued, do not include original shipping and handling charges.

Shipping fees will not be refunded if shipment is refused at time of delivery.

A restocking fee of at least 15% may be assessed based on circumstances and condition of material returned. This will be assessed upon our inspection of the material.

Superior Instrument will not accept the return of any item if the UPC code, or other proof of purchase markings have been removed from the packaging, or if the original warranty card is missing.

Refunds on purchases made with a credit card will be posted to the original credit card used at the time of sale.

Refunds for purchases made by check will be refunded by check within 60 days of receipt of return.

SPECIAL ORDERED ITEMS

Special Order Merchandise can not be returned for credit. Our Return Policy only applies to standard in-stock merchandise. Any non-stock merchandise brought in for sale is subject to severe handling and restocking fees from the manufacturer.

DISCONTINUED AND CLEARANCE PRODUCTS

ALL DISCONTINUED AND CLEARANCE PRODUCTS (INCLUDING REFURBISHED, DEMO, NEW AND OPEN BOX ITEMS) PURCHASED FROM SUPERIOR INSTRUMENT ARE SOLD AS-IS AND CANNOT BE RETURNED.
We test each DISCONTINUED AND CLEARANCE marked product by powering it up before we send it to you.

Some new and refurbished products may come with a limited manufacturer's warranty. Please ask about warranty at time of placing order. Clearance items are sold "AS IS", unless we specifically tell you in writing a product comes with a limited manufacturer's warranty. Superior Instrument disclaims all warranties, expressed or implied, including any implied warranties of MERCHANTABILITY and FITNESS FOR A PARTICULAR PURPOSE.

USED PRODUCTS

USED products are sold AS-IS unless otherwise noted. Some used Instruments may have a limited warranty, if so it will be marked as such on your invoice. Please ask about warranty at time of placing order. Superior Instrument disclaims all warranties, expressed or implied, including any implied warranties of MERCHANTABILITY and FITNESS FOR A PARTICULAR PURPOSE.

   
   
 

Get Connected to the Superior Network of Companies

 
Superior Instrument is a division of Superior Products Distributors, Inc.   Privacy Statement
Copyright 2017 Superior Products Distributors, Inc.
All photos and designs found on this web site are the sole property of Superior Products Distributors, Inc.. Any reproduction or unauthorized use of the photos and /or content on this web site will be subject to prosecution as stated in the laws governed by the state of Connecticut.
Site Designed by K. Crispino • Developed by TriStellar.com, LLC